Jessica Mango

Customer Service / Administrative Support

  1. ReceptionistBig Idea Brands L.L.C / Flow Society2012–2013
  2. Merchandising AssistantWoodland Trading, Inc.2017–2021
  3. Associate DesignerDFA / Design for All2022–2023
  4. Merchandising AssistantDeja Bleu L.L.C2023–2026

Summary

Detail-oriented professional experienced in communicating with internal and external partners, maintaining accurate documentation, coordinating time-sensitive information, and supporting multiple priorities. Strong written and verbal communication, problem-solving, follow-up, and organizational skills, with previous receptionist experience handling incoming calls and assisting visitors.

Skills

  • Microsoft Office Suite
  • Customer & Partner Communication
  • Administrative Support
  • Documentation
  • Data & Information Tracking
  • Written & Verbal Communication
  • Problem-Solving
  • Attention to Detail
  • Follow-Up
  • Time Management
  • Multitasking

Experience

Deja Bleu L.L.C

Sep 2023 – June 2026

Merchandising Assistant

NJ

  • Prepared and maintained detailed records, supporting materials, and project information with a high level of accuracy.
  • Managed ongoing updates and revisions while ensuring project information and files remained accurate and organized.
  • Created and organized presentation materials, line sheets, and documentation for customer and buyer appointments.
  • Communicated with overseas partners regarding revisions, timelines, follow-up needs, and product delivery.

DFA / Design for All

Jan 2022 – May 2023

Associate Designer

NYC

  • Supported the design director with project coordination, research, documentation, and administrative follow-up across multiple product lines.
  • Created and maintained detailed line sheets and supporting documentation used by overseas offices for development and costing.
  • Communicated daily with external partners to provide updates, clarify information, and follow projects through completion.

Woodland Trading, Inc.

Apr 2017 – Dec 2021

Merchandising Assistant

NYC

  • Worked cross-functionally with design, sample, and sales teams to ensure projects met customer requirements and specifications.
  • Coordinated project schedules, communicated priorities, and followed up on deadlines with internal team members.
  • Prepared detailed digital documentation to support project execution and communication with external partners.

Big Idea Brands L.L.C / Flow Society

January 2012 – January 2013

Receptionist

NYC

  • Answered incoming phone calls and transferred callers to the appropriate associate.
  • Greeted visitors and directed them to the appropriate associate or location.

Education